Friday, May 09, 2008 5:22 AM
I had to write a few lines in order to express my feelings towards my pool table purchase. I have been shopping for the last year in order to replace my old non-slate table. After visiting the Brunswick dealer many times, I decided to check what was available online.
When I landed on your website, I couldn't believe that I was looking at prices listed in Canadian funds. Too good to be true, I was thinking! The prices I was looking at were one third of what the Brunswick dealer wanted for a table almost identical. My criteria's in a table were; 1" slate, hard wood with carved legs, genuine leather pockets and rails with a good rebound. You tables had everything I was after, plus an amazing price.
Residing far from Calgary, I didn't have a showroom to visit; therefore I had to rely on the pictures from the website (which are not altered in any way) and the salesperson's word. What you see online is what you get. I had the pleasure to talk to 3 different individuals at PoolTablesDirect and they were all polite, courteous and very honest about the quality of the table.
I picked up my table 4 days later at the warehouse in Toronto. One hour after I got home, coincidently, my upgraded cloth was being delivered to my door by the courier. What a perfect timing! I decided to set it up myself using your online instructions. Two people with a tad of common sense and skills can accomplish this task if they take their time. Levelling the table was the longest part of the installation but easily done.
As you can see, the table looks awesome in my basement and my friends and relatives are blown away by the price/quality. The 1" slate is ultra fast, the rails have an amazing rebound and the pocket holes are perfectly shaped and sized. Being a league player, I can really tell the differences between a good and not so good table. You guys rock and I'm referring you to all my buddies at the pool hall.
Making a purchase through PoolTablesDirect was a great experience. I wish all websites were as trustworthy as you guys!
Thanks to you Kevin and your co-workers for the great support and the amazing table, do not hesitate to use my name as a reference to future customers!
One happy pool player!
Saturday, May 03, 2008 11:08 PM
I thought I should let you know that the table looks great!!!
This is my first internet purchase and I can't believe how simple it's been.
Everything....the ordering...the pickup....the istallation....Way to EASY!!
I did attempt to assemble it myself,glad I didn,t . The installer you reffered
did an amazing job,(no way I could have done it!!) Thanks Dan!!!
Fri, 18 Apr 2008 13:05:55
I just thought I'd send you a few pictures of the installation of our Vienna Pool Table today. Dan and his assistant did a great job! Thanks for everything.
Thu, 27 Mar 2008 10:05:55
Thoughts before purchase?
I thought they were great looking, I was wondering why they were so cheap as compared to buying at a local store.
First impression upon seeing the setup table?
I thought it looked great.
We have been using it almost every day.
Wed, 5 Mar 2008 18:19:54
The only perception was what I could see on the webpage and I thought your tables looked very good - especially at the price.
I was a little nervous buying something sight unseen but the fact that you are a Canadian organization helped...
Note: I would never buy anything of this value over the internet from the USA.
We picked our table up and did the setup ourselves. We took our time and didn't rush so that we would achieve the
best possible results. The most difficult thing was refelting the rails. We both felt a strong sense of pride in the money we have saved
and a great deal of satisfaction from doing it ourselves. As for how the table looks - it's awesome. It honestly looks like I could have spent $4K or $5K on it.
We use it most nights for at least one game and our skill level is quickly improving. My girls (4 and 6 yrs old) are even enjoying it (without the Pool Cues of course!!)
Can't wait for the first big house party when we can really give it a run. We haven't had anyone over to see it yet. I'm certain the reactions will be very postive.
Support was excellent. Jena - thanks for making this a very stress free transaction especially with the change in Table model. You are very professional!
I would and have already recommended your website to others.
Fri, 22 Feb 2008 18:19:27
I was reluctant at first as I was not actually able to feel it or touch it.
I am very impressed with the look and feel of the Pool Table and the room.
The whole family loves it. (It is great to spend time with the teens again)
It lights up the whole area, I actually it has added value to the property.
I would recommend it highly to anyone. The set-up guy who ws recommended did a great job.
Wed, 13 Feb 2008 20:05:23
Here are the pictures from our Christmas Party showing the setup table.
Wednesday, February 13, 2008 9:30 PM
We thought the appearance of your pool tables were excellent. However, in speaking with your competitors in Calgary, one in particular,
says that the base construction is of poor quality. Our conclusion was that the pool table base (i.e screws vs bolts) was that important,
you would have switched to that system. Besides, we were not convinced that paying at least $1,000 more for the same quality of pool table
(and felt) was worth it.
It looked grand!! Simply a beautiful piece of furniture. We have enjoyed it very much. It is a great way to spend a little bit of time with your kids. We catch up with
our kids by inviting them for a game of pool and then we get their attention for 15 minutes over a game of pool….a great way to interact.
We have had nothing but compliments. We would recommend Pool Tables direct to everyone we know.
Rick & Cindy Riffel
Monday, January 14, 2008 6:36 AM
My perception was "too good to be true". The price was so much better than anywhere I looked. I was hesitant in purchasing but
I think I phoned about 6 times before purchasing and at the time of purchase had a lot of confidence. The customer service was excellent.
I was very excited. I built it during a snow storm and my only dissappointment was that no one could make it to our house to play. The table has gotten a lot of use. My wife and I play a lot and it has been great for entertaining.
Everyone loves the table and they are shocked at the price. Our basement has been finished for about 7 months now and nobody has
complimented the entire room until now. Kind of sad cause we put a lot of work into that room.
Customer service was excellent and really gave me peice of mind. I phoned a lot and my questions were always answered.
Monday, January 14, 2008 6:36 AM
I am sorry this has taken a few weeks to write. I just wanted to thank you for your help and to let you know the pool table looks great. Your installer was a great guy and very professional. It was well worth the money.
Fri, 28 Dec 2007 08:02:55
I would like to take the time to thank you for receiving my pool table so fast.
I think you do a great job with the website in explaining exactly what you get.
I also thought it was too good to be true, but once I opened the box and assembled the table myself using your set up guide, I was very impressed and and so were my friends.
I needed my table for the holidays and received it 3 days after placing the order, in plenty of time before Christmas.
I would also like to say to the people looking at parchasing a table, do not be intimidated by the installation, the set up directions on this website are almost foolproof if you or a friend are even a little handy.
Thank you Darcy for being so efficient.
I am very pleased with the Monarch 4x8 table that I purchased.
Saturday, October 20, 2007 6:27 PM
Oh god...not that guy from Valemount again - right?
Wow...you work fast. The felt and cues arrived Thursday afternoon, and the table arrived tonight (Friday) just after 8pm. The 48" cues are good quality just like you said and the bottle green was exactly what Sandy and I had in mind.
Overall, very nice quality table - the legs and rails are amazing!
Thanks again for all your help, and getting the table and bits out here so quickly! It was a pleasure doing business with you and Pooltablesdirect. I will certainly recommend to family and friends looking at getting a billiard table to use you folks - excellent service, excellent product, and excellent price!
[Follow up email regarding the installation]
Well, it took me a bit longer to get around to building the new support rails, slate anchor tab, and actually put the table together, but it is all completed now. The recovering of the bumper rails was actually pretty easy just as indicated in the Championship covering instructions that you kindly provided the link for; covering the table was even easier. By far, the most time consuming part of the whole assembly was the leveling of the table and the slate. I endend up using hard wood shims over cards and this made leveling go much quicker. Applying the bees wax to fill the joints and the anchor holes also took a bit longer than I thought, but the seams are perfectly smooth. Like the rest of your customers who decided to assembly their own table, I found it is not at all difficult, you just have to be patient, don't rush, and realize it will take the better part of a day to do correctly. It is going to take me alot longer than that to figure out how to play billards now. We have had a game or two almost every night since we got it finished...very relaxing, I can see why billiards are a popular recreation for many people.
Saturday, September 22, 2007 10:10 PM
Thank you for your efforts in getting our pool table to us in less than a week.
I received the upgraded felt in two days and the table arrived on Friday. I picked up the table in the afternoon and we put it together ourselves today. My father grew up in a pool hall environment, as his Dad ran a pool hall and chip stand in a small town.
I am very handy and to me it was not hard to complete. In about 6 hours we were playing pool, on a table that looks great and reacts like a high end table. The kids are happy, and I am happy, and even the wife is happy. Happy Happy!
Thank you again and I can tell you..."I will recommend your product to family and friends"
Tuesday, July 24, 2007 2:06 PM
Just wanted to send you a quick note about my recent pool table purchase; I have to say that I was a little nervous in the beginning not having done business with a direct supply business before. But after our first conversation and my visit to your showroom I was pleasantly surprised with the outstanding professionalism and customer service of your company.
I wanted a pool table for a long time; but with 3 kids I didn't want to break the bank to buy one, your prices are well below other pool table stores for relatively the same quality of table.
To say the least we are very happy with our purchase and enjoy the table every day since we bought it in April 07, I attached a picture of our Monarch table in our family room, It looks great, plays great and we get compliments all the time, I will continue to recommend your company to my friends, the best part is that my wife lets me win most of the time!
I can't forget Mark and company; they did a great job of installing it for us.
Sun, 29 Apr 2007 9:44:34pm
I was impressed by the look of the pool tables on the website as well as the described quality and features.
The price seemed too good to be true.
I was reluctant, simply because I was concerned that there may be some sort of catch or misrepresentation.
Nonetheless, I decided to give it a try and was overjoyed to find that the table was exactly what I hoped it would be.
I felt very satisfied to find that you delivered exactly what you described - a gorgeous table with excellent quality.
We have enjoyed our pool table very much. It gets used daily by someone in our household.
It's been 6 weeks since we set it up, and we are as happy today as the day we received it.
Everyone who has seen our pool table has commented on the high quality and beauty.
It almost always invokes "oohs" and "ahs" from people who see it for the first time.
The customer support was excellent. All staff were very friendly, helpful, and responsive to our needs.
I will definitely recommend purchasing a pool table from Pool Tables Direct, to anyone who is interested.
Attached is a picture of our pool table. We set it up ourselves, with the instructions you provided on your website. The instructions were easy to follow and the end result is terrific. Thank you for not disappointing us in any way!
April 11, 2007 19:53:21
I knew very little about pool tables. The staff at Pool Tables Direct took the time to educate me the different pool tables available. They were very professional and answered all of my questions. I was also impressed with the craftsmanship of the pool table. It was worth every penny!
March 22, 2007 7:32 PM
I was nervous that the picture would be nicer than the actual table. Not the case. Table is nicer than picture. I was very impressed at the quality. We love it and use it daily (almost). People are amazed at how little I paid for it and all have said how expensive it looks. Customer support was great and I have already recommended the table to friends.
March 20, 2007 12:50 PMm
My perception of your company was very good, although I had some reluctance doing business over the internet or telephone with credit card. When I first looked at my pool table I was excited and please. I have been enjoying the table frequently and tremendously.
Customer upport was friendly and very good... I would recommend to all!
Sun, 11 Mar 2007 8:22pm
Slave Lake, Alberta
I was a bit nervous buying something this large sight unseen but a friend of mine in Calgary
visited store and saw table in person before I placed my order. The table looks excellent and I could not wait to enjoy it.
I personally have not had much time to play, but my kids use it everyday. I had two friends over to help set it up and they both commented how nice the table was. They could not believe we got a slate table for that price. Customer support was great. All of our questions were answered in a timely manner via email. Most definitely would recommend your tables. We even set it up ourselves. Not too difficult at all. Most difficult thing (more time consuming than hard) was to get the table base level. Once that was done the rest of the table went together fairly quickly.
Monday, February 26, 2007 5:13 PM
Thanks again, the table turned out beautiful!!
Saturday, January 13, 2007 8:25 PM
Just wanted to send a Thank You back to everyone at pool tables direct. Throughout my several
phone calls and inquires my questions and concerns were always answered in a professional manner,
and it heped to ease my mind about making such a big purchase over the internet. As far as your
money back guarantee goes it is a nice idea but I can't imagine that anyone will ever take
you up on it. After only one weekend of non-stop use I cannot imagine ever wanting to send it
back. The professional look of the table actually makes our house look more expensive.
Thank you for such a great item backed with excellent service, I only wished you sold
other games room items, as I know I would be a repeat customer.
Monday, December 18, 2006 3:23 PM
The wait was definitely worth it. Even though the table took a little longer than we had anticipated, it was well worth the wait. The finish on the table looks like a fine piece of furniture. The installer was also impressed with the quality of the table and the ease in which it set-up. I had been a little concerned about the wait and the quality of the table, ordering it from the internet. All my worries have been resolved.
I will definitely endorse your tables and sales staff, especially Darcy, to anyone who may ask about a pool table.
All the best for the holidays.
Robert G McCleery
Friday, December 08, 2006 11:56 AM
Just wanted to let you know that we are extremely happy with the table and
the incredible service. I apologize for all of the phone calls to you guys
as I know how busy you are, but thanks for being so patient with me! As I
am in Ontario, just outside of St. Catharines, you had given me Dan Devos
name for installation. Not only did Dan go out of his way to ensure the
table was picked up on time in Scarborough (he actually left a job site to
get it) he did an excellent install job, for what I think a very reasonable
price. I would highly recommend him. He even called the next day to ensure
I was satisfied with the work!
We have dealt with several different services over the past few
months(trades, deliveries etc) and I have to say that this was the one and
only time that everything went right! THANK YOU!
Have a great holiday season.
Thursday, November 16, 2006 6:24 PM
Sault Ste Marie, Ontario
When my son 1st showed me the web site, I was very leery, especially living 9 hours away from the closet warehouse depot. Making such a large purchase item on the internet is not as comfortable as ordering something that can easily be shipped back if you are not happy with it. However, after reading their customer satisfaction, and money back guarantee, I decided to go ahead with the purchase.
We were very impressed with the quality of the wood, the look and feel of the pool table (the cloth). We finally got the pool table we wanted and at such a great price. A comparable one in our City was at least $1,300.00 more than what we paid..
Well, I love the look in our games room; my husband and son love the play. Our son is just waiting for us to go on our trip so he can have a party and show off the pool table and challenge his friends to a game.
I have eight brothers and they are all impressed. Especially, since my one brother paid $3,900.00 for his table and ours looks identical in style. They did not believe me at 1st when I told them how much we paid for it.
I was very impressed with the kind words and assurances that I received when I phoned with a concern. They were very helpful and willing to assist me in any way to make my purchase a satisfied one. Again, living so far away, my worries were quickly put to rest by the kind customer service I received. I would definitely recommend pool tables direct to my friends and family.
Sunday, November 12, 2006 10:34 AM
Typically when purchasing an item a person usually has to compromise between three things: price, quality, and service. Normally you pick the two that are the most important to you and purchase your item. I am happy to say that you really can get all three from Pooltablesdirect.ca. I just had my pool table installed and the quality of the table is obvious. It really looks like a great piece of furniture in our home. More importantly after having it professionally installed, the table plays as well as any table that I have used in the past (and those tables were in the $3000 to $6000 range). Service was also impeccable. They answered every question I asked. They called everytime they said they would. At the last moment when I wanted to upgrade my table cloth they made sure I had it before the day of delivery. Lastly I think the price speaks for itself. You simply can't do any better anywhere else (even used). If you are considering purchasing a pool table from pooltablesdirect.ca, you are probably asking yourself, "What's the catch?" There really isn't any. You get a great pool table at a great price with service to match. And did I mention you get everything necessary to start playing once the table is installed?!?
I am including a picture of the pool table in our home. As I have already said, I think it looks awesome!
Sunday October 22, 2006 5:26 PM
I spoke with a friend who previously purchased as table, he was satisfied therefore I decided to order a table. I was impressed with the looks of the table. Friends are suprised when I tell them how much it cost (great quality). Customer support was good; had initial problems with the shipper but Darcy was able to resolve the issue.
-B & D White
Tuesday, October 03, 2006 4:58 PM
- I was very impressed with the table as presented and I did not have any reluctance to purchase the table. The site was very professional and allot of information provided.
- We were all very pleased with the final product.
- We play pool almost every night. It sure is better than our card table!!!
- Yes allot of oos and ahhhs from everyone.
- The customer support was top notch. When I called for delivery date and concerns they were addressed immediately.
Tuesday, October 03, 2006 4:58 PM
THE POOL TABLE DIRECT WEB SITE IS GREAT TO VIEW THE
TABLE.I WAS RELUCTANT INITIALLY IN BUYING OVER THE
INTERNET AND WOULD OF PREFERRED A SITE TO VIEW THE
TABLE IN ONTARIO IF POSSIBLE OR PERHAPS REFERED TO A
LOCAL CUSTOMER WHO COULD ACT AS A REFERENCE.I FOUND IT
HARD TO JUDGE THE COLOR OF THE TABLE OVER THE INTERNET
THE TABLE LOOKED GREAT WHEN WE RECEIVED ,THE STAIN
WAS SLIGHTLY DARKER THAN WE IMAGINED IT TO BE,IT TURN
OUT TO BE A BETTER MATCH FOR THE ROOM .
THE KIDS HAVE BEEN HAVING A GREAT TIME WITH THE
WE HAVE HAD POSITIVE RESPONSES TO THE TABLE
FAMILY AND FRIENDS.
CUSTOMER SUPPORT WAS GOOD AND I HAD MOST OF MY
QUESTIONS ANSWERED.WE HAVE REC COMMENDED THE TABLE TO
OTHER FRIENDS WHO HAVE SUBSEQUENTLY BOUGHT A TABLE
Friday, September 29, 2006 10:54 AM
We love our table and looks like a fine piece of furniture. It looks great, plays well and we think it is great value. Our friends are impressed. Your customer service was fine. The only thing I can strongly suggest you do is revise your installation manual. I realize you don't recommend self-installation but I did not find it that difficult really. It saved me money and I avoided installation guys who were not keen because it wasn't "their" table.
[Editor's Note: We will be updating our Installation Manual based on Mr. Trotter's suggestions.]
Wednesday, August 02, 2006 10:28 AM
I was fairly impressed with the product being offered and the price, though it is hard to be sure of something when all you have are photos. Purchasing on the internet is at best a little uncertain, as you cannot see in person exactly what you are going to receive. The return policy made it a little scary, as it would be a fair bit of cash out the window if we didn't like it. It was a nice option to have the show room available so we could see it in person, but being so far out of town made it difficult to get to the showroom.
[Editor's Note: Our return policy has since been changed to make purchasing from us Risk Free.]
I was excited to try it out and pretty satisfied with the aesthetics of the pool. It was a bit of a relief to see that everything was what I had expected. That first break was a long awaited moment.
I have been having a great time using it. It is a great social activity that can be enjoyed by all sorts of people, and we are planning a big pool party for my birthday for all our family and friends to enjoy the table.
Most have been quite impressed with the table in looks as well as quality, as well as all the extras that came with it. Those that are interested in the price I paid for it are usually surprised at how good a deal I got.
I found customer support quite helpful. Perhaps I missed it somewhere, but it could have been helpful to know about the 24 hour advance notice for pickup that is required. I would definitely recommend getting a pool table from pool tables direct.